Frequently Asked Questions & Important Information

BOOKING APPOINTMENTS
Please note that at present, all appointments on my calendar are listed as Central European time (GMT+1), which is the same time zone as Rome, Zurich, and Berlin. You have the option to change the time zone when you are selecting your appointment time.

If you are located in the U.S. or elsewhere across the globe, it's crucial that you be aware of the time you book for your coaching sessions so we don't miss each other! Any appointments missed because you have booked the wrong time will be considered no-shows (please see Missed Appointments, below).

In addition, the scheduler uses the 24-hour format to show appointment and class times. So 5:00 is 5:00 a.m., and 19:00 is 7:00 p.m. If you are booking from North America, please be aware of that when selecting your appointment time or signing up for a class! If the appointment is for 19:30 CET on the scheduler, and you are in Chicago, then your appointment time will be 12:30 CST (Central US time).
For all sessions, your credit card will be captured as part of the appointment-booking process. We will then handle payment for the appointment at end of each session. Or, if you cancelled less than 24 hours prior to our scheduled appointment or did not cancel but missed your appointment, the card you used to book the appointment will then be charged the associated fees.

When we handle payment at the end of our session, you can choose to pay with other methods (see Payments, below), however, a credit card is needed to book each appointment or package.

Payments for packages will be handled at the end of the first package session.
BOOKING PACKAGES
For all coaching packages, you will select the time and date for our first session when purchasing the package on the scheduler. We will then schedule the next appointment in your package at the end of your first session and so forth until we complete all sessions in your package.
Note the time limits for using sessions purchased in a package.
Because we will schedule your remaining package appointments together at the end of each session, be sure not to use the "Schedule Another Appointment" button that appears in your follow-up and confirmation emails. If you use that button by accident, the session you book will not be counted toward your package total and will be billed separately. Please contact me if you use the link by mistake and we'll get you sorted out.
PAYMENTS
The currency I collect payments and cancellation fees is Euros (€). Credit cards from almost any bank in almost any country can be used to book your appointment. Payments will be made in Euros, and my receiving bank will make the conversion from your bank's currency if your bank is located outside of the EU.
If you wish to pay with US dollars instead, you may choose to make payments in USD ($) at the end of our session. Payments in USD can be made via bank transfer only using PayPal. Simply book your coaching sessions with a credit card and then, at the end of our sessions, we will make the bank transfer in real time. Note that the total fee will reflect the current exchange rate EUR to USD, which changes daily.
**Cancellation or no-show fees are always charged to the card used at booking and are charged in Euros.
If you are located in Germany and wish to make payments via bank transfer (Überweisung), that is also possible. Simply book your coaching sessions with a credit card and then, at the end of our sessions, we will make the bank transfer in real time. **Cancellation or no-show fees are always charged to the card used when you booked the appointment.
CANCELLATIONS
Cancellations of all types of appointments are free if cancelled more than 24 hours prior to our scheduled session start time.

If you must cancel your appointment less than 24 hours before its start time, the card you used to book your appointment will be charged a 25€ fee.
RESCHEDULING A BOOKED APPOINTMENT
If it is more than 24 hours prior to your scheduled appointment time, you can choose to reschedule your appointment without penalty. You will essentially "cancel" the scheduled appointment and schedule a new one using the link in your confirmation email, reminder email, or reminder SMS. The steps are detailed in this support page from Schedulista.
If it is less than 24 hours prior to your scheduled appointment time, you are free to cancel your existing appointment and schedule a new one. However, in most cases the 25€ cancellation fee will apply.
MISSED APPOINTMENTS
If you miss an appointment without giving me any notice at all, the card you used to book the appointment will be charged the full amount of the session. Refunds will only be possible for serious extenuating circumstances that kept you from making our appointment.

Please make every effort to reach out to me via WhatsApp, email, or phone if it is less than 24 hours prior to our scheduled appointment time and you know you will not make it.
TECHNOLOGY FOR APPOINTMENTS
As the notices in my online scheduler make clear, all coaching appointments take place via zoom or WhatsApp. You will be issued a zoom appointment link automatically when you book your appointment or package (each appointment comes with its own unique zoom link).

However, as I state on the scheduler, if internet goes down or there is a power failure, we will meet via WhatsApp. Therefore, it's crucial that you have downloaded WhatsApp to your smartphone so we can meet when zoom is not available.

Other methods of communication (for example, Skype, FaceTime, and regular phone) may be used in special circumstances. Simply contact me after you schedule your appointment and we can determine the best way to meet if zoom or WhatsApp are not available to you.
USE OF VIDEO
Video is not necessary for any type of coaching.
Video is absolutely crucial for Hauber Method™ sessions.
STILL HAVE QUESTIONS?
Email me using the contact form here.